Related skills
datadog azure pagerduty aws google cloud📋 Description
- Manage support for global customers
- Build playbooks for triage, RCAs, and problem management
- Own automation for global support; ensure availability, performance, scalability to meet SLAs
- Define, measure KPIs; create predictive alerting, dashboards
- Collaborate with product and engineering to operate in production
- Understand IAM concepts and articulate requirements to product team
🎯 Requirements
- BA/BS in Computer Science/engineering or related field
- 2+ years of manager-level experience with hands-on troubleshooting and people management
- Experience with major cloud providers: AWS, Azure, or Google Cloud
- Experience operating and supporting a large-scale SaaS platform
- Experience running on-call 24x7 rotation in a global support org
- Proficiency with log monitoring and analytics tools: Datadog, Dynatrace, PagerDuty, ELK
🎁 Benefits
- Hybrid work environment with a global support team
- High-growth Platform as a Service company in identity security
- Cloud services built on AWS, GCP and Azure
- Equal opportunity employer committed to diversity and inclusion
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!