Related skills
powershell python api integrations active directory m365📋 Description
- Head India-based Service Desk and IT Automation ops; working manager role.
- Manage Service Desk, Tier 1 SOC, and IT Automation Engineering.
- Drive automation, scripting, and deep systems integration.
- Operate in a matrix with US-based managers and partner direction.
🎯 Requirements
- 8+ years in IT engineering or Service Desk ops, incl automation
- 4+ years leading technical support teams in matrixed orgs
- PowerShell or Python; building scalable IT automation
- Freshservice or ITSM with workflow orchestration and API integrations
- Active Directory, M365, Jamf; endpoint management via Intune/Jamf
- EDR, firewalls, incident response; ITIL familiarity
- Excellent English, cross-timezone coordination
- Degree in Computer Science, Engineering, or equivalent
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