Related skills
cloud saas networking security operations incident response📋 Description
- Provide day-to-day management for India-based Service Desk staff
- Coordinate with US managers on priorities and workload
- Oversee Tier 1 security operations, incident response playbooks
- Troubleshoot hardware, software, network, and user access issues
- Lead New Employee Onboarding Sessions
- Monitor team performance and adherence to SLAs
🎯 Requirements
- 5+ years in Service Desk and Security Operations
- 2+ years leading technical support teams
- Hands-on IT systems, SaaS, networks, data security basics
- Troubleshoot complex technical issues independently
- Experience with ticketing systems, remote support tools, and reporting tools
- Knowledge of ITIL or ITSM frameworks
🎁 Benefits
- Hybrid work arrangement in Bangalore
- Cross-timezone collaboration with US teams
- Inclusive, equal-opportunity culture
- Growth opportunities and career development
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