Lead multiple Customer Success Managers focused on product implementation and adoption.
Ensure team meets standards to drive retention.
Coach and develop teams; manage KPIs and metrics.
Plan staffing, goals, training, and resource needs.
Drive process improvements and optimize team efficiency.
Use data to guide decisions and maintain accurate data.

🎯 Requirements

BA/BS in a relevant field or equivalent CS managerial experience.
10+ years leading technical CS teams in SaaS or PLG startups.
5+ years of team management, staffing, coaching, and development.
Strong people manager with mentoring and leadership abilities.
Experience partnering with customers and senior management.
Proficient in data/analytics to drive decisions and outcomes.

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