Manage a team of Customer Success Managers
Meet or exceed targets
Set expectations with internal teams; promote career growth
Empower CSMs to onboard and expand product usage
Use data to track performance, forecast retention, and gain insights
Partner with Marketing, Support, Pro Services, and Sales to improve the customer journey

🎯 Requirements

5+ years in a leadership role
8+ years in Customer Success or Account Management in tech/SaaS
Experience managing a CS or AM team
Passion for mentoring and team growth
Cross-department collaboration experience
Bachelor's degree (BA/BS)

🎁 Benefits

Medical, vision, and dental coverage for full-time employees
401k match to 50% up to 6% of pay
Monthly stipend to support your work and productivity
Flexible Time Away Program and Sick Time Off
Life insurance, short- and long-term disability coverage
12 paid holidays per year

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