Lead a team of Customer Success Managers across Japan and APAC to drive outcomes.
Drive customer outcomes, accelerate product adoption, and fuel retention and expansion.
Be the voice of the customer with cross-functional partners to meet Japan market needs.
Based in Tokyo, report to the SVP of Customer Success.

🎯 Requirements

8+ years in Customer Success or related roles
Enterprise accounts management and retention focus
5+ years of people leadership experience
Japanese and English fluency (written and spoken)
Strong communication and stakeholder influence
Deep understanding of SaaS business models
Experience driving product adoption and expansion
CRM/CS tools: Salesforce, Gainsight, Zendesk

🎁 Benefits

Competitive benefits and training programs
Inclusive, collaborative Tokyo office culture
Great Place to Work certified employer
Opportunities to influence product direction
Career development and training emphasis

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