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customer success saas ai leadership gainsight📋 Description
- Own value realization and risk management for Mid-Market customers.
- Define scalable CS strategies and onboarding/adoption/renewal playbooks.
- Lead and support the CS team through critical engagements.
- Expand and evolve engagement models; build a high-performing, inclusive team.
- Autonomy to shape CS and scale impact within Samsara.
🎯 Requirements
- 5+ years in CS, account mgmt, or strategic consulting (IC).
- 3+ years in people mgmt or leadership (preferred).
- Bachelor's degree from a 4-year accredited institution.
- Location requirement (if any).
- Experience with Gainsight.
- AI/automation in CS workflows to boost productivity.
🎁 Benefits
- Remote and flexible working arrangements.
- Health benefits and more.
- Inclusive, global team culture.
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