Related skills
documentation data analysis technical support saas grafana📋 Description
- Resolve complex customer technical issues via tickets.
- Build deep knowledge of Anaplan platform and Grafana.
- Collaborate with Engineering, Product, Ops, and CS to troubleshoot.
- Lead release reviews and onboard new features to global teams.
- Document investigations and share knowledge; lead by example.
- Provide 24/7 emergency on-call support for critical issues.
🎯 Requirements
- 2-3 years experience data analysis (Excel, Anaplan or similar tools)
- 2-3 years experience in Level 2/3 technical support
- Degree in Math, Physics, Electronic Eng, CS or related field
- Fluent or professional English
- Grafana experience or willingness to learn
- Experience leading small projects and mentoring colleagues
🎁 Benefits
- Values-based culture with development and recognition
- Opportunity to work with Fortune 50 customers
- Global cross-functional collaboration
- Continuous learning and platform expertise (Anaplan, Grafana)
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