Related skills
technical writing knowledge management content governance ai tools guru📋 Description
- Own monetization knowledge domain in internal docs.
- Own content lifecycle: intake, drafting, publishing, governance.
- Audit content; identify gaps and remediation plan.
- Write actionable internal knowledge articles with clear steps.
- Partner with SMEs across Support, Product, Eng, Policy.
- Improve information architecture and taxonomy for findability.
🎯 Requirements
- 5+ years in content/knowledge management or technical writing.
- 2+ years in Customer/User Support knowledge mgmt preferred.
- Own and improve existing internal docs with governance.
- Strong writing/editing; translate complex concepts into guidance.
- Data-driven prioritization via metrics and frontline feedback.
- Collaborate across Product, Support, BPO vendors for alignment.
🎁 Benefits
- Equity eligibility included.
- PinFlex flexible working model.
- Inclusive, equal-opportunity workplace.
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