Incident Command: Lead Sev1/Sev2/Sev3 incidents; single point of accountability.
Stakeholder Orchestration: Mobilize cross-functional teams using RACI.
Real-Time Decision Making: Classify severity and coordinate remediation.
Communication Leadership: Update internal execs; manage external comms.
Program Management: Evolve Major Incident Management across product lines.
Metrics & Analytics: Track MTTR and trends; present quarterly insights.

🎯 Requirements

7+ years in technical ops, SRE/DevOps, or incident management.
3+ years in program management or incident command leadership.
Proven Sev1/Sev2 incident management in high-availability SaaS/AdTech.
Experience coordinating cross-functional response teams during outages.
Monitoring/observability tools: Nagios, Prometheus, Grafana, Datadog, PagerDuty.
ITIL, SRE, SLO/SLI frameworks and incident best practices.

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