Sr. Implementation Manager

Added
less than a minute ago
Type
Full time
Salary
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Related skills

project management stakeholder management playbooks

πŸ“‹ Description

  • Lead the most complex and high-impact customer implementations end-to-end
  • Manage kickoff, configuration, migration, testing, and go-live
  • Identify risks early and drive solutions to keep implementations on track
  • Partner with Product, Engineering, and Customer Support to resolve complex issues
  • Ensure strong customer communication throughout the implementation lifecycle
  • Support a smooth transition to Support after go-live

🎯 Requirements

  • Strong experience leading complex customer implementations
  • Ability to manage ambiguity and solve problems quickly
  • Deep understanding of implementation workflows, data migration, and configuration
  • Excellent customer communication and stakeholder management
  • Ability to mentor and guide team members without formal management responsibility
  • Strong collaboration across technical and customer-facing teams
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