Sr Front Desk Specialist at Palmilla Beach and Golf Resort

📋 Description

• Lead a team of Front Desk Specialists.
• Oversee daily operations to boost productivity and quality.
• Primary contact for guests, vendors, and owners in the local office.
• Handle incoming calls, emails, and chats daily.
• Assist with maintenance/housekeeping tickets and verify unit availability for visits.
• Meet standards on guest satisfaction, accuracy, efficiency, and inquiry-to-reservation conversion.

🎯 Requirements

• Hospitality/hotel/vacation industry experience preferred.
• 1-2 years in administrative support or front desk.
• Prior supervisory/management experience in a similar industry.
• Excellent time management; able to handle interruptions.
• Tech-savvy with digital systems, mobile apps, tablets, and software platforms.
• Frequent travel between worksites; reliable transportation.

🎁 Benefits

• Health/dental/vision insurance based on hours worked.
• Employer-sponsored and voluntary supplemental benefits based on hours worked.
• 401K retirement plan with immediate company match on the first 4% contributed.
• Health and Dependent Care Flexible Spending Accounts based on hours worked.
• Paid Vacation and Sick Time.
• Careers page with full benefits summary: https://www.vacasa.com/go/benefits-summary