Work with leading customers to maintain Illumio deployments.
Log and update cases; inform customers of status and solutions.
Analyze problems/defects and recommend solutions.
Collaborate with customers, support engineers, Development, and Sales to resolve issues.
Set customer expectations accurately.
Provide technical product support for complex problems.

🎯 Requirements

Technical Support Engineer with case management experience.
Public cloud infrastructure and services experience.
Strong problem-solving and attention to detail.
Fluent in English and another European language.
Deep understanding of NF-Tables, IPrule and IPsets.
Bonus: Kubernetes/OpenShift, REST API, SQL.

🎁 Benefits

Remote-friendly with hybrid work options.
Career growth and certifications opportunities.
Work with a leader in cyber security.
Collaborative, inclusive culture and team support.

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