Sr Engineering Technical Program Manager - Internal Platform Infrastructure

📋 Description

• Lead end-to-end TPM across Business Apps and IT Infra from discovery to implementation.
• Lead architecture-heavy platform & integration programs across CRM, identity, telephony, data.
• Own vendor and third-party relationships: evaluations, pilots, renewals, escalations.
• Manage identity, access, and security initiatives (SSO, SCIM, RBAC, service accounts, zero trust).
• Drive AI platform evaluation/deployment: LLMs, agents, tool/framework patterns, governance, security.
• Coordinate data/workflow infra: ETL, reverse ETL, migrations, source-of-truth modeling, integrations.
• Lead planning cycles and OKRs for Internal Tools Infra; drive roadmap and high-impact results.
• Ontario/BC: CAD 145,400–188,100.

🎯 Requirements

• 5+ years TPM in infra/platform/enterprise IT across Eng, Security, IT, Data, HR.
• Fluent in SSO/SCIM/RBAC/service accounts; AWS, IAM, Terraform; IaC workflows.
• Experience with integrated CRM/telephony/identity/data tooling; APIs and ETL pipelines.
• Proven vendor management: RFP/RFI, pilots, renewals, escalations.
• Fluent in enterprise AI: LLMs, agents, MCP/connectors, governance.
• Experience with platform engineering/SRE on API platforms, microservices, observability, security infra.
• Excellent written/verbal communication; ability to drive alignment in ambiguity.

🎁 Benefits

• Equal opportunity employer; commitment to diversity and inclusion.
• Reasonable accommodations available; contact recruitingops@thumbtack.com.
• California privacy rights information via Thumbtack privacy policy.
• Candidate safety: guidance to spot recruitment scams.