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11 days ago
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ai observability integration self-service automation📋 Description
- Own the portfolio across customer self-service, support workflows, and product-health intelligence.
- Deliver a sequenced, outcome-driven roadmap with tradeoffs between metrics.
- Own rollout strategy through staged releases, enablement, and change management.
- Collaborate with Tech Leads to ensure explainability and observability.
- Serve as primary integrator across Support, Product, Platform, and SME teams.
- Drive governance to eliminate duplication and align execution to outcomes.
🎯 Requirements
- BS or higher in Computer Science or related field.
- 10+ years building and operating customer-facing workflows and automation tools.
- 5+ years leading Engineering teams shipping products used by Support engineers, SREs, or developers.
- Demonstrated experience delivering AI- or automation-enabled systems.
- Experienced influencing across multiple engineering and product organizations.
- Excellent written and verbal skills to articulate complex strategies clearly.
🎁 Benefits
- Comprehensive benefits and region-specific details on the benefits site.
- Commitment to diversity and inclusion.
- Pay transparency and benefits resources linked on the company page.
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