Related skills
ai customer experience data integration observability self-service📋 Description
- Own portfolio across customer self-service, support workflows, and product-health.
- Deliver a sequenced, outcome-driven roadmap with metric tradeoffs.
- Rollout strategy through staged releases, enablement, and change mgmt.
- Collaborate with Tech Leads on explainability, observability, and safe fallbacks.
- Serve as primary integrator across Support, Product, Platform, and SME teams.
- Drive governance to eliminate duplication and tie work to outcomes.
🎯 Requirements
- BS or higher in Computer Science or related field.
- 10+ years building and operating customer-facing workflows and support automation.
- 5+ years leading Eng teams building products used daily by Support, SREs, or developers.
- Experience delivering AI- or automation-enabled systems.
- Influencing across multiple engineering and product orgs.
- Excellent written and verbal skills; articulate complex strategies clearly.
🎁 Benefits
- Pay range transparency.
- Region-based compensation details.
- Benefits information at mybenefitsnow site.
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