Set the vision and operating model for Customer Experience across CX and Claims.
Own annual CX planning, governance, and performance standards.
Design AI-powered support to improve efficiency and service quality.
Lead and scale the CX and Claims org, managing managers, FTEs, and vendors.
Build scalable infrastructure, knowledge base, reporting, and tooling.

🎯 Requirements

10+ years in CX, Support, or Operations leadership.
Experience leading managers and scaling multi-channel CX teams.
Design scalable operating models: capacity planning and forecasting.
Build knowledge management, QA, training, and tooling ecosystems.
Implement AI-enabled support technologies (chatbots, agent assist, automation).
Vendor/BPO management and cross-functional leadership across Product, Eng, Ops, Revenue.

🎁 Benefits

95% coverage of medical, dental, and vision.
$250 WFH setup
$150/month cell phone + internet
$100/month Wellness
Several team onsites a year
Flexible PTO

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