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data analysis netsuite agile workday servicenow📋 Description
- Lead a global Mission Critical Support team within Enterprise.
- Drive P&L transition to premium service.
- Partner with GTM and Sales to embed premium support.
- Design strategic service offerings and governance.
- Establish executive reporting cadences and top-tier metrics.
- Develop talent and cross-functional collaboration.
🎯 Requirements
- 15+ years in customer support/CS in SaaS.
- 8+ years leading global teams of directors/managers.
- P&L management: budgets, forecasting, premium service.
- GTM alignment with sales/marketing; ROI-focused.
- Enterprise program leadership; global initiatives.
- Process tools: SFDC, ServiceNow, Netsuite, Workday; Agile.
🎁 Benefits
- Health, dental, vision insurance; 401(k) with match.
- Generous PTO, parental leave, and paid family leave.
- Hybrid onboarding and global collaboration.
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