Sr. Director, Global Customer Success

Added
1 day ago
Type
Full time
Salary
Salary not provided

Related skills

devsecops analytics application security cloud devops

πŸ“‹ Description

  • Lead global Customer Success to deliver tangible outcomes for customers.
  • Scale CS org to improve retention, expansion, and health scores.
  • Oversee onboarding, training, and professional services for integration.
  • Drive renewals, cross-sell, up-sell, and customer advocacy.
  • Implement enablement programs around DevOps, Cloud Development, and App Security.

🎯 Requirements

  • Senior CS leadership in SaaS; app security preferred.
  • Experience scaling global CS orgs to deliver outcomes.
  • Strong technical background; explain complex concepts.
  • Collaborative with cross-functional and executive stakeholders.
  • Data-driven; analytics to guide CS decisions.
  • Deep understanding of CS market trends and needs.

🎁 Benefits

  • Outstanding Medical, Dental, and Vision Coverage.
  • Wellness benefits to focus on what's most important.
  • Take What You Need time off policy.
  • Extensive development and training offerings to grow your career.
  • Generous 401k match to help save for your future.
  • Amazing community of professionals who take pride in what we do.
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