Related skills
ai governance operational excellence workflow design automation📋 Description
- Lead and scale Content Operations, Localization/Translation, and Product Content Ops.
- Partner with Commercial Ops, Product, Marketing, Merchandising, Tech, and Intl to boost efficiency.
- Identify and implement AI-enabled solutions to boost efficiency and automation.
- Build a high-performance culture focused on accountability, scalability, agility, and improvement.
- Coach and develop managers; drive cross-functional alignment and clear KPIs.
🎯 Requirements
- 12+ years in Business, Commercial, Ecommerce Operations or related fields.
- Proven cross-functional transformation and process optimization.
- Strong experience building scalable workflows, governance, and execution frameworks.
- Experience evaluating or implementing AI-enabled workflows, automation, or related tech.
- Strong analytical, organizational, and problem-solving skills.
- Experience leading managers and operational teams.
🎁 Benefits
- Medical, dental, and vision insurance plus basic life insurance.
- 401(k) plan with company match; paid time off and holidays.
- Remote-friendly environment with flexible hours and home-office support.
- Focus on iHerb values: Customer focus, empowerment, diversity, and inclusion.
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