Sr. CX Designer, AI & Digital Experiences

Added
16 minutes ago
Type
Full time
Salary
Salary not provided

Related skills

prototyping figma ai design thinking wireframes

📋 Description

  • Design AI-powered CX touchpoints across the lifecycle.
  • Map and analyze journeys across web, onboarding, support, self-service.
  • Create cohesive, product-wide experience layer for unified engagement.
  • Design self-service flows for product-led growth and onboarding.
  • Develop artifacts: journey maps, blueprints, prototypes, storyboards.
  • Lead design thinking workshops with cross-functional teams.

🎯 Requirements

  • 5-7+ years in CX design, UX strategy, or service design.
  • Design thinking: journey mapping, service blueprinting, personas, JTBD.
  • Hands-on AI-powered design: chatbots, agentic flows.
  • Active use of AI tools (Claude, ChatGPT, Gemini) and AI workflows.
  • Product-led growth focus; self-service and trial journeys.
  • Strong visual communication; wireframes, mockups, prototyping.
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