Related skills
customer support zoom escalation phone chat📋 Description
- Specialized escalation SME within the Support org
- Assists L1 with on-demand live inbound support requests
- Handles escalated outbound and scheduled calls for technical cases
- Reviews and resolves escalated tickets in SCSS product areas
- Follows up to ensure timely resolution of inbound requests
- Informs all stakeholders throughout the resolution process
🎯 Requirements
- BA/BS in Computer Science or equivalent
- 1+ year experience with GoHighLevel product
- Promotable for CSR 2
- Fluent in English
- Excellent oral and written communication on tech concepts
- Diagnose, troubleshoot and resolve via phone, email or chat
🎁 Benefits
- Global remote-first team
- Promotional opportunities within CSR ladder
- Remote-friendly, flexible work environment
- Collaborative cross-country culture
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