Specialized SME and escalation resource within the Support org
Assists L1 CSRs with on-demand live inbound support requests
Handles escalated outbound and scheduled calls to resolve technical product issues
Reviews and resolves escalated tickets in SCSS Product Areas
Follows up with clients to ensure timely resolution
Documents issues with advanced troubleshooting steps before escalation

🎯 Requirements

BA/BS in Computer Science or equivalent
1+ year experience with GoHighLevel Product
Fluent in English
Excellent oral and written communication of technical/product concepts
Proactive motivation to solve tough technical problems
Ability to work independently and as part of a team
Detail-oriented and highly organized; self-motivated with escalation when needed
1-3 yrs inbound/outbound phone calls (nice to have)

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