Added
23 days ago
Location
Type
Full time
Salary
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advertising customer service vendor management cross-functional collaboration knowledge base📋 Description
- Serve as the point of contact for the vendor CS team to answer complex queries.
- Troubleshoot advertiser issues and resolve product queries.
- Be the point person for internal Spotify escalations.
- Identify knowledge gaps and propose actionable solutions.
- Own and maintain the internal Knowledge Base and training materials.
- Location: Toronto, Canada or Mexico City, Mexico; hybrid.
🎯 Requirements
- 5+ years in customer support operations, program or vendor management.
- Experience with global teams across time zones.
- Proactive with ability to identify opportunities early.
- Detail-oriented, organized, and rigorous with docs.
- Able to respond quickly and effectively to CS queries.
- English fluent; additional languages (e.g., Spanish) a plus.
🎁 Benefits
- Extended health and dental coverage.
- Retirement savings plans.
- Monthly meal allowance.
- 23 paid days off and 13 paid flexible holidays.
- Other benefits per Canadian employment standards.
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