Related skills
forecasting analytics salesforce tableau projectmanagement📋 Description
- Drive CS Ops efficiency; design and optimize processes, tools, and metrics.
- Partner with CS leadership and cross-functional teams on initiatives.
- Develop standardized CS processes; refine cadence and forecasting.
- Identify process improvements to boost efficiency and retention.
- Lead strategic CS initiatives; track KPIs with Analytics.
- Collaborate with Sales, Product, Marketing, and RevOps; enable CS.
🎯 Requirements
- 3+ years in CS Operations or similar in B2B SaaS.
- Bachelor’s degree in Business, Operations, or related field.
- Strong analytical and problem-solving skills.
- Proactive self-starter; able to drive initiatives.
- Excellent cross-functional collaboration and communication.
- Proficiency with CRM (Salesforce) and Tableau.
🎁 Benefits
- Health, life, and disability insurance.
- 401(k) with employer matching and stock options.
- Paid parental leave and generous PTO/holidays.
- Quarterly self-care days and provided equipment.
- LinkedIn Learning access and well-being programs.
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