Related skills
account management customer success saas renewals smartsheet📋 Description
- Manage a diverse book of business at scale with engagement, enablement and adoption.
- Understand your customer's business model, go-to-market strategy, and organizational structure.
- Create and execute tiered engagement plans focused on value realization and expansion.
- Use data to gain insights, guide adoption, and identify expansion opportunities.
- Lead or influence renewals, mitigate churn, and support expansion.
- Lead QBRs/EBRs to showcase value and align on future strategy.
🎯 Requirements
- 10+ years in Customer Success or Account Management with SaaS background.
- Bachelor's degree or equivalent experience preferred.
- Operate with autonomy and minimal oversight.
- Proven track record leading cross-functional initiatives.
- Build relationships with VP and C-Level executives.
- Deep Smartsheet CS expertise; mentor peers; certifications within 6 months.
🎁 Benefits
- Employer-subsidized medical, vision and dental coverage.
- 401k match: 50% of your contribution up to 6%.
- Monthly stipend to support your work and productivity.
- Flexible Time Away Program, plus Sick Time Off.
- Life insurance and disability coverage; 12 paid holidays per year.
- Up to 24 weeks parental leave.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!