Sr. Customer Success Manager II, ENT

📋 Description

• Own end-to-end customer relationship from planning to expansion.
• Define and iterate processes to drive adoption and retention.
• Manage projects with accountability across teams and milestones.
• Build multi-threaded relationships with executives and Toast leadership.
• Improve playbooks, workflows, and tooling for enterprise success.
• Collaborate cross-functionally to remove friction and resolve issues.

🎯 Requirements

• 8+ years account management experience
• Mid-Market or Enterprise customer management experience
• Strong leadership, teamwork, and cross-department collaboration
• Strong communication and executive presentation skills
• Independently navigate changing priorities in a dynamic environment
• Nice to have: SaaS solutions experience delivering to clients

🎁 Benefits

• Hybrid work model that blends in-person collaboration with flexibility
• Competitive total rewards package with benefits
• Toast benefits information: https://careers.toasttab.com/toast-benefits
• Locations overview: https://careers.toasttab.com/locations-toast
• Commitment to diversity, equity, and inclusion
• Accommodation support during hiring process