Sr. Customer Success Manager I, SMB - Account Strategy (Bilingual Spanish)

📋 Description

• Staff a high-volume Account Strategy line; engage Spanish-speaking customers in real time.
• Lead consultative conversations tailored to each customer's business and tech stack.
• Navigate complex conversations including contract and pricing negotiations in Spanish and English.
• Diagnose customer needs quickly and guide growth with Toast.
• Surface language barriers and customer feedback to internal partners and leadership.
• Document interactions with data hygiene, case management, and reporting.

🎯 Requirements

• Full professional fluency in both Spanish and English — written and verbal.
• 3+ years in Account Management or Customer Success with outcomes.
• Experience in high-volume queue-based environments with SLAs.
• Ability to build trust and navigate conversations with Spanish-speaking customers.
• Strong negotiation and influencing skills in live conversations.
• Data-driven mindset with real-time decision-making.

🎁 Benefits

• Hybrid work model balancing in-person collaboration with flexibility.
• Total rewards package including equity and benefits.
• Access to Toast benefits and wellness programs.