Sr. Customer Success Manager I, SMB - Account Strategy (Bilingual Spanish)
Related skills
account management customer success salesforce saas spanish📋 Description
- Staff a dedicated high-volume Account Strategy line in real-time in Spanish
- Lead consultative conversations tailored to each customer’s business and tech stack
- Navigate complex conversations with empathy and confidence in Spanish and English
- Diagnose customer needs quickly to grow and succeed with Toast
- Voice of the Spanish-speaking customer to surface feedback for improvements
- Accurately document interactions and outcomes with data hygiene and reporting
🎯 Requirements
- Full professional fluency in both Spanish and English — written and verbal — required
- 3+ years in Account Management or Customer Success driving outcomes
- Experience in high-volume, queue-based environments with SLA adherence
- Demonstrated ability to build trust with Spanish-speaking customers
- Strong objection handling, negotiation, and influencing skills in live conversations
- Proven ability to operate independently with competing priorities
🎁 Benefits
- Hybrid work model with in-person collaboration
- Competitive compensation and benefits package
- Flexible benefits supporting a healthy lifestyle
- Access to AI tools across disciplines
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!