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saas jira onboarding stakeholder management apis📋 Description
- Senior CSM for Health Plans and Digital Health
- Own client relationships end-to-end from onboarding to renewal
- Lead technical onboarding and data ingestion with cross-functional teams
- Translate client goals into strategic and technical solutions
- Build exec-level relationships and conduct EBRS to track KPIs
- Manage risks related to integrations, data delivery, and adoption
🎯 Requirements
- 5+ years in Customer Success or TAM within Enterprise SaaS
- Experience with health plans, payers, or regulated industries
- Managed enterprise-level accounts ($1M+ ARR or equivalent)
- Familiar with data products, APIs, and onboarding/integration workflows
- Experience using Jira or similar ticketing systems
- Cross-functional delivery with Product & Engineering teams
🎁 Benefits
- Health insurance options and generous PTO
- Wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- Flexible work hours and the opportunity to work from anywhere
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