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relationship management security saas stakeholder management public sector📋 Description
- Deliver customer value by building strong relationships and aligning tech with business goals.
- Drive proactive CS plans and Strategic Business Reviews to accelerate growth.
- Coordinate with Sales, Support, Engineering, and Product to win as a team.
- Serve as voice of the customer to drive continuous improvement.
- Provide insights on new products and features to guide customers.
- Identify renewal risk and collaborate to remediate and expand opportunities.
🎯 Requirements
- 5+ years in customer success, account mgmt, or consulting with federal agencies.
- Proven track record delivering exceptional, scalable customer experience.
- Strong emotional intelligence and executive relationship management.
- Deep understanding of government regulations and compliance.
- Excellent presentation and communication with C-level executives.
- Strong listening and analytical skills to uncover priorities.
🎁 Benefits
- Health, dental, and vision insurance.
- 401(k) plan.
- Flexible spending account.
- Paid leave including PTO and parental leave.
- Equity where applicable.
- Immersive in-person onboarding.
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