Sr. Customer Success Manager, Federal

📋 Description

• Role: Sr. CSM for Federal; report to Regional Manager, Public Sector.
• Advise customers to align Okta solutions with government objectives.
• Lead CS plans and executive alignment with customers.
• Navigate government processes, regulations, and compliance.
• Collaborate cross-functionally with Sales, Support, Eng, and Product.

🎯 Requirements

• 5+ years in CS, account mgmt, or consulting with federal agencies (SaaS).
• Proven track record delivering exceptional customer experience and growth.
• Strong emotional intelligence and executive stakeholder development.
• Understand government regulatory and compliance requirements deeply.
• Excellent presentation and communication with C-level executives.
• Willing to travel up to 25%; US Citizenship required; clearance bonus.

🎁 Benefits

• Immersive in-person onboarding.
• Total Rewards program with equity where applicable.
• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave including PTO and parental leave.
• Equal Opportunity Employer.