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account management customer success saas renewals onboarding📋 Description
- Onboard enterprise accounts and drive ongoing adoption
- Lead engagement strategies to maintain high customer satisfaction
- Be Smartsheet expert; help customers realize value and collaboration
- Share best practices to maximize customer value
- Collaborate with Sales/Training/PS to expand use
🎯 Requirements
- 3+ years of Customer Success or Account Management experience
- State & Local Government (SLG) experience preferred
- Ability to explain technical topics to non-technical stakeholders in large enterprises
- Build credibility and trust with customers and internal teams
- Maintain valuable, outcome-based relationships with diverse accounts
- Bachelor's degree or equivalent experience; willing to travel
🎁 Benefits
- Employer subsidized medical/vision and dental coverage
- 401k match up to 50% of contributions up to 6% of pay
- Monthly stipend to support your work and productivity
- Flexible Time Away Program and Sick Time Off
- Smartsheet-sponsored life insurance and disability plans
- Teleworking options from any registered location in the U.S.
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