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account management customer success saas renewals onboarding📋 Description
- Manage a set of large enterprise accounts to improve satisfaction, engagement, retention, and growth.
- Serve as primary contact; guide adoption and value realization for customers.
- Lead onboarding and ongoing lifecycle engagement to ensure strong renewals.
- Develop and execute an engagement strategy to maintain high customer satisfaction.
- Use usage data to drive insights, adoption, and expansion opportunities.
- Collaborate with Sales, Training, and Professional Services to identify expansion opportunities.
🎯 Requirements
- 3+ years of Customer Success or Account Management experience (or equivalent)
- Ability to explain technical subjects to non-technical personnel in large enterprises
- Good at building credibility and trust with customers and internal stakeholders by understanding their requirements
- Experience maintaining valuable and outcome-based relationships with a diverse customer base
- Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements
- Willing to travel based on customer and business need
🎁 Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k match (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- Teleworking options from any registered location in the U.S. (role specific)
- 12 paid holidays per year
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