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account management saas onboarding stakeholder management enterprise📋 Description
- Onboard enterprise accounts and drive ongoing adoption.
- Define engagement strategy to maintain high customer satisfaction.
- Be the Smartsheet expert guiding customers to impact.
- Conduct periodic success reviews and expand Smartsheet use.
- Implement and share best practices to maximize customer value.
- Use usage patterns to provide guidance and boost adoption.
🎯 Requirements
- 3+ years in Customer Success or Account Management
- Health & Life Sciences experience preferred
- Able to explain technical topics to non-technical stakeholders
- Build credibility by understanding customer requirements
- Maintain outcome-based relationships with diverse accounts
- Bachelor's degree or equivalent; willing to travel
🎁 Benefits
- Medical/vision and dental coverage options for full-time employees
- 401k match up to 50% of contributions (up to 6%)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- Smartsheet-sponsored life, short- and long-term disability plans
- 12 paid holidays per year
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