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account management customer success salesforce saas gainsight📋 Description
- Develop and execute customer success plans to drive adoption and expansion.
- Build trust-based relationships with executive sponsors and leaders.
- Lead reviews, account planning, and health assessments to identify risks.
- Partner with Sales and Product to surface insights and influence roadmap.
- Serve as SME across verticals (state/local gov, education, non-profits).
- Design and run engagement programs (user groups, workshops, webinars).
🎯 Requirements
- Bachelor’s in Business/Public Admin; Master’s or CS training a plus.
- 5+ years in customer success or strategic SaaS roles.
- Proven success managing large/strategic accounts, reducing churn, and growing revenue.
- Strong executive presence and ability to influence senior stakeholders.
- Strategic thinker with analytical, customer-first mindset.
- Proficiency in CRM tools (Salesforce, Gainsight, Gong) and CS tools.
🎁 Benefits
- Comprehensive healthcare options for individuals and families.
- Flexible vacation policy and paid company holidays.
- 401(k) with company match.
- Paid parental leave, wellness stipends, and HSA contributions.
- Professional development and growth opportunities.
- Collaborative office environment with weekly catered lunches.
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