Related skills
data analysis customer success project management cross-functional collaboration training📋 Description
- Engage with customers through regular calls, business reviews and daily needs
- Monitor adoption metrics to ensure customers use the Axon platform
- Create success plans and document progress toward goals
- Own escalations, coordinating multiple internal teams for critical issues
- Communicate milestones and updates to Sr. Leadership regularly
- Coordinate with marketing and training teams for regular training webinars and calls
🎯 Requirements
- Bachelor's degree or equivalent work experience
- 3-5+ years in a customer-facing role and 2+ years with enterprise-level customers
- Strong project management skills with a system for tracking multiple requests, issues and plans
- Proven track record of leading process improvements within large organizations
- Experience tracking product adoption and customer engagement through data-analysis tools
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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