Sr. Customer Success Manager

📋 Description

• Serve as primary strategic point of contact for enterprise accounts and ensure alignment on objectives and long term success.
• Build strong relationships with senior stakeholders, positioning H1 as a critical partner.
• Own and drive account strategy including adoption plans, success metrics, renewal readiness, and expansion opportunities.
• Lead regular executive business reviews, articulating performance against KPIs and ROI.
• Proactively identify risks and opportunities to mitigate churn and drive growth.
• Navigate and manage multiple complex initiatives across client organizations; collaborate cross functionally.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Client Services in Enterprise SaaS.
• Demonstrated experience owning complex high ARR accounts with senior stakeholder engagement.
• Strong project management across multi-threaded, high-priority initiatives.
• Experience in Life Sciences or Medical Affairs or Clinical is a plus.
• Proven ability to manage renewals, mitigate risk, and identify expansion opportunities.

🎁 Benefits

• Health insurance options and generous PTO
• Wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours and work from anywhere