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risk management account management renewals cross-functional collaboration stakeholder engagement📋 Description
- Serve as primary strategic contact for enterprise accounts
- Build relationships with senior stakeholders to drive adoption and retention
- Own account strategy, including implementation/adoption and renewal readiness
- Lead executive reviews, articulating KPIs, ROI, and strategic impact
- Identify risks and opportunities to mitigate churn and grow
- Collaborate with Product, Engineering, Sales, and Support
🎯 Requirements
- 5+ years in Customer Success, Account Management, or related B2B SaaS
- Experience owning complex, high-ARR enterprise accounts
- Strong project management across multi-threaded initiatives
- Life Sciences experience preferred; Medical Affairs or Clinical a plus
- Proven renewals management, risk mitigation, and expansion ability
- Excellent communication and executive relationship skills
🎁 Benefits
- Health insurance options
- Generous paid time off
- Wellness holidays
- Retirement options
- Health & charitable donation stipends
- Flexible work hours and option to work from anywhere
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