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13 days ago
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Full time
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crm account management salesforce saas gainsight📋 Description
- Develop and execute customer success plans aligning goals with OpenGov to drive adoption.
- Cultivate trust-based relationships with executive sponsors and leaders for alignment.
- Lead strategic initiatives like business reviews, account planning, and health assessments.
- Partner with Sales and Product to surface insights and expansion opportunities.
- Act as SME across government verticals to maximize platform value.
- Design and run customer engagement programs like user groups and webinars.
🎯 Requirements
- Bachelor’s degree in Business or Public Admin; Master’s a plus.
- 5+ years in customer success, account management, or strategic SaaS role.
- Proven success managing large/strategic accounts; drive satisfaction and growth.
- Strong executive presence; ability to influence senior stakeholders.
- Strategic thinker with analytics and customer-first mindset.
- Proficient in CRM and CS tools (Salesforce, Gainsight, Gong).
🎁 Benefits
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
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