Related skills
customer success saas strategic planning cross-functional collaboration enterprise📋 Description
- Deliver customer value by building C-Level relationships and aligning to business goals.
- Drive results with proactive success plans and strategic reviews.
- Lead cross-functional teams to resolve escalations.
- Represent the customer's voice and surface feedback for improvement.
- Guide customers to adopt Okta's capabilities and features.
- Identify renewal risk and collaborate to enable renewals and expansion.
🎯 Requirements
- 5+ years in customer success, account management, or consulting with large enterprises.
- Proven track record of delivering exceptional customer experiences.
- Strong emotional intelligence and relationship management.
- Excellent presentation and communication with C-level executives.
- Strong listening and analytical skills; ask effective questions.
- Willing to travel up to 35%.
🎁 Benefits
- Immersive onboarding across our global offices.
- Total Rewards: equity, health, dental, vision, 401(k).
- Paid leave including PTO and parental leave.
- Well-being programs and employee support.
- Social impact initiatives and community programs.
- Talent development and cross-office collaboration.
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