Sr Customer Success Manager

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

hubspot zapier canva chatgpt n8n

📋 Description

  • KPIs: onboarding CSAT, time to first value, retention
  • Own post-sales journey for Almabase’s top enterprise customers
  • Trusted advisor to Directors and VPs; build stakeholder relationships
  • Drive product adoption via onboarding, training, workshops
  • Structured engagement cadence: check-ins and QBRs
  • Own health, retention, and renewal strategy

🎯 Requirements

  • 3+ years in B2B SaaS CS roles; 1 year with US-based customers
  • Excellent written and verbal communication; engage senior stakeholders
  • Strong problem-solving with technical/analytical aptitude
  • Proven ability to drive adoption, health, retention, and expansion
  • Experience coordinating with multiple stakeholders; navigate complexity
  • Hands-on experience with AI tools: ChatGPT, N8N, Zapier, Canva
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