Sr. Customer Success Manager

📋 Description

• Serve as operations liaison between customer and deployment teams in new deployments.
• Translate customer insights into operational process improvements.
• Drive change management within client orgs to foster new ways of working.
• Build relationships with customer ops leaders; present insights remotely and onsite.
• Identify gaps and recommend process changes to maximize SaaS impact.
• Partner with PMs and integration teams to align data.
• Analyze operational data in Excel to guide deployment decisions.
• Understand TMS, telematics, analytics, or optimization tools.

🎯 Requirements

• Knowledge: Carrier ops, fleet management, and logistics execution.
• Innovative Thinking: Drive improvements and change mgmt in transportation.
• Leadership: Director level experience across carrier ops and planning.
• Relationship Builder: Focus on client pain points and outcomes.
• Collaboration: Cross-functional with operations, IT, execs.
• Proficiency: Excel for reporting and tracking.
• Flexibility: Travel up to 50%; fast-paced startup.
• Project/Deadline Focus: Hitting milestones on time.

🎁 Benefits

• Competitive compensation with Series C equity.
• Health/Dental/Vision 100% for employee, 50% dependents.
• Life Insurance with optional additional coverage.
• 401(k) plan with company match.
• Unlimited PTO, 11 holidays, paid parental leave.
• Disability (short/long-term) and AD&D insurance.
• Fitness membership reimbursement.
• Commuter benefits.