Related skills
crm account management customer success salesforce saas📋 Description
- Manage a dedicated book of business in a high-touch engagement model.
- Build strong relationships via recurring weekly/monthly meetings and multi-channel comms.
- Engage high-ARR accounts with multiple stakeholders to ensure continuity and partnership.
- Act as a trusted product advisor to maximize long-term customer value.
- Share best practices on adoption, admin, and workflow optimization.
- Deliver value-driven engagements like adoption check-ins and QBRs.
🎯 Requirements
- Bachelor's Degree a plus in business, communications, or related field.
- 2+ years experience in a customer-facing CS or account mgmt role.
- Experience with Salesforce.
- Experience measured by Gross Revenue Retention or Net Revenue Retention.
- Experience with a cloud-based or SaaS company.
- Strong written and verbal communication skills.
🎁 Benefits
- Equity and upside, ownership opportunities.
- Remote-first culture with LA HQ onsite opportunities.
- Benefits that support your health, focus, and long-term growth.
- Global team with 100+ employees worldwide.
- Opportunity to shape a new AI-first asset operations category.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!