Sr Customer Success Engineer

Added
4 days ago
Type
Full time
Salary
Salary not provided

Related skills

aws gcp data pipelines observability metrics

πŸ“‹ Description

  • Act as trusted advisor to drive customer outcomes with Cribl
  • Lead the CSE lifecycle from onboarding to expansion
  • Align with stakeholders and executives on success KPIs
  • Build data pipelines and demonstrate Cribl value
  • Collaborate cross-functionally with sales, product, and engineering
  • Mentor team members and support on-call duties as needed

🎯 Requirements

  • Minimum 5 years in a customer advocacy/post-sales role
  • Customer-first mindset with strong communication skills
  • Empathy and ability to manage customer expectations
  • Excellent listening and conversation skills
  • Experience with large enterprises in high-growth environments
  • Experience with Observability, IT Operations, Security and data pipelines
  • Proven ability to drive value via new use cases
  • Willingness to travel up to 25%

🎁 Benefits

  • Remote-first, global Cribl team
  • Inclusive, diverse culture
  • Opportunities to grow and make an impact
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