Sr. Customer Success Associate

📋 Description

• Manage high-volume SMB customers via one-to-many, tech-touch workflows.
• Monitor customer health scores in Planhat; address red flags with guidance.
• First line of support for inquiries via Zendesk; ensure timely resolutions.
• Own renewal process including negotiations to maintain retention.
• Advocate for customers; relay feedback to Product on friction points.
• Collaborate with Sales, Support, and Product to drive outcomes.

🎯 Requirements

• 2+ years in Customer Support, Customer Success, Sales Dev, or AM.
• Tech savvy; experience with Planhat, Zendesk, or Salesforce preferred.
• Exceptional multi-tasking across high volumes of emails and tickets.
• Commercial mindset; comfortable with contracts and renewals.
• Clear communicator; explain GRC concepts simply.
• Curiosity; desire to understand why customer health data matters.

🎁 Benefits

• Equity options and flexible health and wellness benefits.
• Hybrid workplace with role-aligned location flexibility.
• Total rewards program including PTO, holidays, and health days.
• Growth and development via LinkedIn Learning and mentorship.
• Inclusive culture with Employee Resource Groups.
• Paid volunteer hours and company-wide charitable activities.