Related skills
crm public sector sled procurement dod📋 Description
- Develop cross-functional knowledge across IT security, operations, and infrastructure.
- Drive customer adoption by planning actions to improve adoption health.
- Own renewal forecasting and manage renewal processes with customers.
- Identify expansion opportunities with Sales to boost Net Retention Rate.
- Build trusted advisor relationships with executive sponsors and technical teams.
- Define success with customers via quarterly Executive Business Reviews.
🎯 Requirements
- 5+ years in Customer Success or related, customer-facing role.
- Experience in Public Sector, DoD, SLED or USA military background.
- Experience navigating government procurement vehicles and timelines.
- Ideally Cyber Security or Enterprise SaaS experience.
- Proven ability to communicate with C-Suite, VP, and Director-level contacts.
- Ability to travel on-site to customers.
🎁 Benefits
- Inclusive culture focusing on diversity and belonging.
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