Related skills
customer success professional services technical account management enterprise saas executive communication📋 Description
- Develop cross-functional knowledge across IT security, operations, and infrastructure.
- Partner with Sales, Professional Services, Support, Product, Engineering, and CTO to drive strategic roadmaps.
- Drive adoption, renewals, and expansion within your customer portfolio.
- Establish trusted advisor relationships with executive sponsors and technical teams.
- Lead quarterly Executive Business Reviews to define success and value.
🎯 Requirements
- 5+ years in Customer Success, Technical Account Management, Professional Services, or related role.
- Ideally experience in Cyber Security or Enterprise SaaS.
- Proven ability to build trust with C-suite, VP, and Director-level stakeholders.
- Excellent verbal, written, and presentation skills.
- Detail-oriented with the ability to set priorities in a dynamic environment.
- Willingness to travel onsite to customers.
🎁 Benefits
- Remote-friendly role.
- Collaborative, high-growth team.
- Exposure to cutting-edge cyber security and enterprise SaaS.
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