Develop cross-functional knowledge across IT security, IT operations, infrastructure, and application portfolio.
Partner with Sales, Professional Services, Support, Product, Eng, and CTO Office to map roadmaps.
Drive adoption health with strategic plans to improve customer adoption.
Manage renewals: forecast renewals and oversee end-to-end renewal process.
Identify expansion opportunities to grow your portfolio.
Establish trusted advisor relationships with executives and technical teams.

🎯 Requirements

5+ years in customer success or related, customer-facing role.
Experience in Cyber Security or Enterprise SaaS preferred.
Proven ability to communicate with C-Suite, VP, and Director-level contacts.
Excellent verbal, written, and presentation skills.
Detail-oriented with strong prioritization and adaptability.

🎁 Benefits

Diverse, inclusive culture emphasizing belonging.
Transparent hiring process and secure offers.
Global, collaborative team environment.

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