Related skills
crm slack retention zoom csat📋 Description
- Handle complex and high-risk customer interactions with retention focus
- Proactively engage with customers with negative CSAT, cancellations, churn
- Manage escalations when Team Leads or Managers are unavailable
- Deliver high-quality support across calls, chat, tickets
- Maintain adherence to SLAs and customer care standards
- Identify and improve customer journeys and retention processes
🎯 Requirements
- 3–5 years of experience in customer care, support, or retention roles
- Strong experience with HighLevel platform and tools
- Experience handling escalations and complex customer scenarios
- Familiarity with customer support tools and communication platforms (Slack, Zoom, CRM systems)
- CSAT scores and customer satisfaction improvement
- Retention outcomes (churn reduction, save rate)
🎁 Benefits
- Global remote-first team across 15+ countries
- Flexible, independent role in a fast-paced environment
- Work with a renowned AI-powered platform and impact globally
- Continuous learning and knowledge-sharing culture
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